To guarantee an exceptional experience, Cheers Okanagan Tours Ltd. makes every effort to personalize your tour and secure your requested date(s) and times, including committing our vehicles and tour guides to your reservation. Advance requests and appointments may also be required at wineries depending on seasonal variations and guest requests. Many wineries only accept visitors by appointment.

All-Inclusive Pricing

Our wine tour prices are per person, in Canadian dollars and include: Taxes, Gratuity*, Tasting and tour fees, Pick-up/drop-off at your accommodation, Complimentary bottled water and delicious snacks, Air-conditioned vehicles, A knowledgeable, fun and professional tour guide. NOT included: Meals, Specialty Tastings**, Wine Purchases, Souvenirs

* We include a pre-paid 15% gratuity to safeguard the dignity of our guests at the conclusion of their tour. Often our guests are overwhelmed by the exceptional service received and our tour hosts receive wine or additional gratuities.

** Some wineries do offer the option to taste their premium or reserve series, port-style wines, and Icewines; these tastings are often available for an additional charge.

Deposit & Cancellation – Individual Bookings

Upon reservation, a 50% deposit is required to confirm your reservation. Full payment is required seven days in advance of your tour date.

Guests have up to seven days prior to the tour date to cancel without penalty. Cancelling less than seven days prior to the tour date will result in forfeiture of the invoice total. Should alternate dates be available, every effort will be made to accommodate your reservation without penalty.

Deposit & Cancellation – Group Bookings of 8 or more

Upon reservation, a 50% deposit is required to confirm your reservation. Full payment is required seven days in advance of your tour date.

Groups have up to thirty days prior to the tour date to cancel without penalty. Cancelling less than thirty days prior to the tour date will result in forfeiture of the deposit. Cancelling less than seven days prior to the tour date will result in forfeiture of the invoice total. Should alternate dates be available, every effort will be made to accommodate your reservation without penalty.

Payment

Guests may pay for services by e-transfer to: info@cheersokanagantours.com or by VISA or MasterCard by phone at 250-717-8452

Children

In accordance with provincial legislation, only adults aged 19 and over are permitted to drink alcohol. Children 18 and under are not permitted on our wine tour excursions. For private tours and other related services, children may be permitted. Please inquire at the time of booking.

Meals

Lunch tours exclude the cost of lunch. Cheers Okanagan Tours Ltd. will make restaurant reservations for your group. We may adjust the restaurant location as per restaurant availability, group size, guest requests, and other factors. Guests order à la carte and pay the restaurant directly. Restaurant and dietary requests are welcome, but are not guaranteed. Cheers Okanagan Tours Ltd. is not responsible for communicating food allergies or dietary restrictions and guests should inform the restaurant of such upon arrival.

Pick-up

Cheers Okanagan Tours Ltd. is pleased to offer complimentary pick-up and drop-off to our guests, and we often pick-up guests at different locations for a tour. Please be considerate of other guests and be ready for pick-up at least 10 minutes prior to departure. Your tour guide will collect you at the front doors of your accommodations unless otherwise notified. Please contact us immediately if you foresee any difficulties.

Scents

Tasting wine is a sensory experience, including the sense of smell. Cologne and perfume can have an adverse effect on you and your party’s tasting experience, and on the experience of other guests visiting the winery. Please refrain from wearing cologne, perfume, and other heavy scents when embarking on your wine tour. Lipstick and lip gloss can also have a detrimental effect on your tasting experience.

Code of Conduct/Liability

Your tour experience should be a positive one. The following promotes a safe and enjoyable environment for you, our guests, and our tour guides. By confirming this reservation for yourself and other guests, you assume full responsibility for all guests on your reservation, and further understand and agree to the following:

NO alcohol is permitted to be opened or consumed in tour vehicles. Guests are welcome to purchase wine and other products on tour, but may not open or consume them in our vehicles.

NO smoking is permitted in tour vehicles.

Spills, excessive soiling, and/or damage to tour vehicles will be subject to a $250 fee, to be charged to the same credit card used to confirm the reservation.

Cheers Okanagan Tours and individual wineries and other facilities visited during tours reserve the right to refuse service to any guest for any type of misconduct, inebriation, or other unruly behaviour. Separate transportation for disruptive guests may be arranged at the discretion of the guide, and at the expense of the guest. Tour fees will not be refunded to disruptive guests.

Cheers Okanagan Tours reserves the right to change tour vehicles, guides, departure times, and/or wineries due to unforeseen circumstances and/or availability.

Cheers Okanagan Tours shall not be liable for any direct, indirect, incidental, special, or consequential damages of any kind whatsoever including, without limitation, attorney’s fees and lost income or funds in any way due to, resulting from, or arising in connection with the service provided; including its contract and any contract assessed through our office, use of that agreement, and /or display or performance of any agreement, regardless of any negligence by any party.

Privacy Policy

This privacy policy discloses the privacy practices for www.cheersokanagantours.com . This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. restaurant reservations.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal/zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 250-717-8452 or via email: info@cheersokanagantours.com .

IMPORTANT

We strive to provide an exemplary standard of service for all our guests. These policies are in place to ensure all appropriate arrangements are made well in advance of the Tour date. If you have any questions or concerns regarding these policies, please feel free to speak to us and we will endeavor to satisfy any challenges or circumstances that may arise.